Galleries :: FAQ
1. Can I order individual digital images?
Historically, we have only sold them as an entire session, but we have recently changed our policy. When you purchase an 11 x 14 print or larger, you will receive a web-sized digital file for online purposes.
2. Do you have a referral program?
Yes! We are always delighted whenever a new client tells us that a friend referred them to our studio. When a client who you have referred to us books a session, we will send you a certificate in the amount of $50 to use towards your next session.
3. How soon will I see proofs from my session?
You will be able to schedule your proofing session to view your portrait images within 3 weeks. Weddings images take about 4-6 weeks to be completed. Each image from the session is carefully reviewed and finished to produce the highest quality image.
4. Can we have digital file of all the images?
You can purchase the rights to the images, and we will deliver a DVD of the images along with a Rights to Reproduce notification to you.
6. What should I wear to my session?
The photographer will have a consult with you prior to your session but, in general, wear what makes you feel good and are that you are comfortable in.
7. Can I order prints online?
After the session, we sit down with you and review the proofs in person. Afterwards, reprints and orders for friends and family can be placed online.
8. Do you offer albums, prints, or framing?
Yes, we work with a high-quality custom framer, and we offer a variety of portrait prints, framed pieces, albums, and canvas pieces.
9. Do you have location suggestions for my session?
Yes, we are happy to suggest a variety of locations to you, in addition to the possibility of shooting in our studio or in your home. The photographer will discuss options with you during your consult.
10. How long is a typical portrait session?
Portrait sessions usually up to around two hours, but there is no set time limit.
13. Do you offer Gift Certificates?
Yes, we offer elegantly-packaged gift certificates in any amount!
14. How should I care for my prints?
The lustre coating on the prints provides protection from fingerprints and slight scratches but to ensure maximum UV Protection, it is always a good idea to keep your prints out of direct sunlight.
We share more information about how to care for your pieces after we deliver your prints.
15. I’d like to book a family portrait session for our Holiday Cards, when should I schedule the session so I am able to order prints in time for the holiday season?
Please plan to schedule your session before October 28th, 2011 to ensure that you are able to place your orders in time for us to meet the following deadlines:
Holiday Cards
December 2nd
Books
October 15th
Framing/Canvases/Couture Boards
December 2nd
Prints
December 9th
Do you have a question not answered here? Please contact us and we will answer your questions.